How heavy are they?
Polymer clay is exceptionally lightweight and comfortable to wear. (Yes, even the big ones).
Do you take custom orders?
Yes, I do! I would love an opportunity to work with you. You can get started by sending an email to email@example.com.
What metals do you use?
All my earrings are made with high quality, nickel-free, hypoallergenic 14k gold-plated and stainless steel products.
When will my order be dispatched?
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order is ready to be shipped you will receive another notification email. Because of COVID-19 there may be slight delays because of the postal service that are beyond our control. Currently Canada Post cannot guarantee products shipped outside of Canada. Thank you for your understanding.
Where do you ship?
We are please to announce that we have begun shipping internationally. In addition to Canada and America we have opened shipping to Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom and United Arab Emirates.
IMC ships using Canada Post in cooperation with your countries local postal service. We do not ship using private institutions. We do not provide compensation to return items.
Note - Tracked vs Untracked Shipping
Tracked Shipping - Our customers outside of Canada will enjoy tracked shipping to avoid products becoming lost. This includes shipping insurance. Should a product be lost we are able to open a claim with Canada Post (5-7 business days) and we can recoup some of the cost and send you a replacement item. Canadian orders will have the option to purchase tracked shipping at checkout.
Untracked Items/letter mail - Untracked letter mail is currently only available domestically for orders shipped within Canada. Please note if you select this form of shipping there is no way for Island Meadow Clay to track the items. There is a possibility for items to become lost due no fault to Island Meadow Clay.
Duties/Customs - Please note: Depending on the location your packaged is being shipped, there may be additional fees added which you will be responsible for before it can be delivered. You can find helpful advice on how much this could be on your local postal service or government websites.
Will my earring look exactly like the one in the picture?
Good question! The simple answer is no. Because each of my products are hand made (with love) they may vary slightly in appearance. Do not fret, I will always do my best to replicate orders as best I can. This just means that each product is special and unique to you!
All earrings are made using polymer clay, hand sculpted by hand. The product will not necessarily bear the exact representation of the product photo. As all items are hand made small variations will be noticed.
Variations can include, small differences in shapes, colour, lines in the clay (clay is durable and such lines are not a cause for concern, they will not break - some lines can happen from the sculpting process or cutting), air bubbles can also appear on the products. My flower petals will have some distinct lines on them from my sculpting tool, however they do not weaken the integrity of the petals.
I’m local! Do you offer pick up/delivery?
We love shopping local, so we totally get you! We are in the Ottawa Valley, however, make frequently trips into Ottawa. Depending on schedules, shoot us an email and we will see if we can make it happen.
You’re sold out! How long do I have to wait?
We love your enthusiasm! Starting in 2023 we are moving to a monthly launch date of either new items or a general restock. Keep your eyes peeled on our socials for more updates.
I have more questions!
Send us an email at firstname.lastname@example.org and we can chat there. You can always try us on our socials, however, we do not always see our DM's.
Instagram Paid Subscription
For a small fee you can gain early access to each launch as well as a chance at a free pair of earrings. Head over to our Instagram for more details on how to sign up.
NOTE: Subscribing does not guarantee the subscriber holding of any items. Each item is on a first come first served basis.
Things to remember
Please keep in mind this is not Amazon. We are Rylan and Alex running things from our small home office. We try our best to be on top of things, reply to emails as quickly as possible and meet the demand of you lovely Islanders. When problems arise with orders please remember it’s not a computer you will be talking to and we are real people. We will always treat you with kindness and we ask the same in return.